Refund and Cancellation Policy

Refund and Cancellation Policy

At Athlete Pillow, we value your satisfaction and want to ensure that you have a hassle-free shopping experience. Please take a moment to review our refund and cancellation policy:

Order Cancellation:

You may cancel your order at any time before it has been shipped. To cancel an order, please contact our customer support team as soon as possible via email at info@athletepillow.com and include your order number in the subject line. We will process your cancellation and issue a full refund to your original payment method.

Returns and Refunds:

We understand that sometimes a product may not meet your expectations. If you are not completely satisfied with your purchase, we offer a 30-day return policy. Here are the key details:

1. Return Eligibility: To be eligible for a return, the item must be in its original condition, unused, and in its original packaging.

2. Initiating a Return: To initiate a return, please contact our customer support team at info@athletepillow.com within 30 days of receiving your order. Provide your order number and the reason for the return. Our team will guide you through the return process.

3. Return Shipping: Please note that return shipping costs are the responsibility of the customer. You will be responsible for arranging and paying for the return shipment.

4. Refund Process: Once we receive and inspect the returned item and confirm that it meets the eligibility criteria, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days of receiving the returned product.

5. Restocking Fee: In some cases, a restocking fee may apply if the returned item is not in its original condition, damaged, or missing parts.

6. Exchanges: We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired product.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately at info@athletepillow.com. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Please Note:

• It is essential to retain proof of return shipment, such as tracking information, until the refund has been processed.
• If you have any questions or need further assistance regarding our refund and return policy, please do not hesitate to contact our customer support team.

We appreciate your trust in Athlete Pillow, and we are committed to delivering high-quality products and excellent customer service. Your satisfaction is our priority, and we strive to make the return and refund process as straightforward as possible.